IT wiki

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==== Remote Support With "TeamViewer" ====


DSCC IT administrator can remotely access your computer and provide you with the IT support. If you need this IT support, write to [[pagalba@mif.vu.lt]] to agree a time for remote connection to your computer. After the time is agreed you must follow the steps below.

**For Windows OS Users:**
  - Download the TeamViewer application [[https://download.teamviewer.com/download/TeamViewerQS.exe]].
  - Run this application. 
  - Open the link of meeting room in your web browser [[https://adam.mif.vu.lt/pagalbaatMIF]] on agreed time and be online.
  - After the IT administrator joins the meeting room, share your screen or tell him the identification code and password visible in TeamViewer (see image below).
  - Wait until the problem is fixed.
**For MAC OS Users:**
  - Download the TeamViewer application [[https://download.teamviewer.com/download/TeamViewerQS.dmg]].
  - Run this application. 
  - If you have MacOs 10-14 and higher version you must follow the steps, listed in this webpage: https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher
  - Open the link of meeting room in your web browser [[https://adam.mif.vu.lt/pagalbaatMIF]] on agreed time and be online.
  - After the IT administrator joins the meeting room, share your screen or tell him the identification code and password visible in TeamViewer (see image below).
  - Wait until the problem is fixed.
{{:duk:teamviewer.jpg?300|}}