Differences

This shows you the differences between two versions of the page.

--- en:duk:teamviewer [2022/02/11 08:59] – grikiete
+++ en:duk:teamviewer [2022/02/11 09:58] – grikiete
@@ Line 2: / Line 2: @@
-DSCC IT administrator can remotely access your PC and provide you with the IT support. If you need remote IT support, write to [[pagalba@mif.vu.lt]] to agree a time for remote connection to your computer. After agreement you must (see steps below).
+DSCC IT administrator can remotely access your computer and provide you with the IT support. If you need this IT support, write to [[pagalba@mif.vu.lt]] to agree a time for remote connection to your computer. After the time is agreed you must follow the steps below.
 **For Windows OS Users:**
   - Download the TeamViewer application [[https://download.teamviewer.com/download/TeamViewerQS.exe]].
   - Run this application.
-  - Open the link in web browser [[https://adam.mif.vu.lt/pagalbaatMIF]] on agreed time and be online.
+  - Open the link of meeting room in your web browser [[https://adam.mif.vu.lt/pagalbaatMIF]] on agreed time and be online.
-  - Naršyklėje prisijungus administratoriui padiktuoti TeamViewer lange matomą identifikacinį kodą ir slaptažodį (paveikslėlis žemiau)
+  - After the IT administrator joins the meeting room online, share your screen or tell him the identification code and password visible in TeamViewer (see image below).
+  - Wait until the problem is fixed.
+**For MAC OS Users:**
+  - Download the TeamViewer application [[https://download.teamviewer.com/download/TeamViewerQS.dmg]].
+  - Run this application.
+  - If you have MacOs 10-14 and higher version you must follow the steps, listed in this webpage: https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher
+  - Open the link of meeting room in your web browser [[https://adam.mif.vu.lt/pagalbaatMIF]] on agreed time and be online.
+  - After the IT administrator joins the meeting room online, share your screen or tell him the identification code and password visible in TeamViewer (see image below).
   - Wait until the problem is fixed.
-**MAC OS vartotojams:**
-  - Atsiųsti TeamViewer programą [[https://download.teamviewer.com/download/TeamViewerQS.dmg]]
-  - Pasileisti atsisiųstą programą
-  - Atlikti veiksmus jeigu pas jus MacOs 10-14 ir aukštesnė versijos: https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher
-  - Sutartu laiku būti atsidarius naršyklėje nuorodą [[https://adam.mif.vu.lt/pagalbaatMIF]]
-  - Naršyklėje prisijungus administratoriui padiktuoti TeamViewer lange matomą identifikacinį kodą ir slaptažodį (paveikslėlis žemiau)
-  - Laukti kol bus sutvarkyta problema
 {{:duk:teamviewer.jpg?300|}}